<meta charset='utf-8'><meta charset="utf-8"><span data-metadata=""></span><span data-buffer=""></span><span style="white-space:pre-wrap;">Terms and Conditions<br>Search for people, tags, folders, Spaces, and Looms<br>Upgrade<br>Search for people, tags, folders, Spaces, and Looms<br>Upgrade<br>Search for people, tags, folders, Spaces, and Looms<br>Upgrade<br>Search for people, tags, folders, Spaces, and Looms<br>Upgrade<br>Effective: January 31, 2022<br>L<br>L<br>L<br>L<br>These Terms of Service (“Terms”) govern access to and use of the Services made available by Loom, Inc. By using our Services, you<br>agree to be bound by these Terms. If you use our Services on behalf of an entity or organization, you are binding that organization<br>to these Terms, and you represent that you have the authority to do so.<br>Choose your recorder<br>Hey there, ready to record?<br>Hey there, ready to record?<br>Hey there, ready to record?<br>Current tab<br>Hey there, ready to record?<br>Current tab<br>Record your first loom in<br>seconds<br>First, pin Loom to access later<br>How are you planning to<br>use Loom?<br>How are you planning to<br>use Loom?<br>We found your team on<br>Loom!<br>What would you like to<br>name your Workspace?<br>Invite your teammates<br>Many people start with the <br>Chrome extension<br>for its fast set-up.<br>Click the<br>above to pin Loom.<br>FaceTime HD Ca…<br>On<br>FaceTime HD Ca…<br>On<br>1. Loom’s Services<br>See what’s new in Loom<br>Work faster and smarter in 2024<br>Default - MacBoo…<br>On<br>Default - MacBoo…<br>On<br>Sign up with Google<br>1.1 Registration. Loom provides video messaging services for work. Upon registration, a user must either create a new Workspace<br>or join an existing Workspace. If a user creates a new Workspace on behalf of themselves, the user is the Customer. If a user<br>creates a new Workspace on behalf of an organization (such as the user’s employer), the organization is the Customer. Customers<br>can invite Authorized Users to their Workspace and must designate at least one Authorized User to be an Administrator, who will<br>manage and control the Workspace. If a user joins an existing Workspace created by another person or organization, that person or<br>organization is the Customer and the user is an Authorized User. All Customers, Administrators, and Authorized Users must comply<br>with these Terms.<br>Communicating with Loom helps reduce meetings and allows for you to<br>communicate with several teammates, through just one video.<br>or<br>Join your team's Workspace and gain instant access to team videos and<br>see deeper video insights.<br>Your Workspace is where you can find all your videos and discover looms<br>from your team.<br>Auto Message Composer<br>Start Recording<br>Start Recording<br>For work<br>For work<br>Email addresses<br>Installing the Chrome extension<br>Loom AI instantly crafts a message<br>customized for your audience, so you can<br>share your video faster.<br>Work email<br>For education<br>What type of work do you do?<br>Chrome extension<br>Desktop app<br>name@company.com<br>Workspace name<br>Separate emails with space, comma, tab or enter<br>Creator Lite<br>I want to practice<br>I’ll explore on my own<br>I want to practice<br>I’ll explore on my own<br>I want to practice<br>I’ll explore on my own<br>I want to practice<br>I’ll explore on my own<br>For personal projects<br>Product<br>Get started fast with quick installation.<br>Highest quality videos and speaker notes.<br>1<br>Go to the Loom extension in the Chrome store.<br>Effects<br>Blur<br>Canvas<br>Effects<br>Blur<br>Canvas<br>Using your work email makes it easier to invite teammates to join<br>Product teams use Loom to provide context.<br>Listenup!<br>Suggested<br>Join<br>Listenup!<br>1 Member<br>Install<br>Download<br>2<br>Click “Add to Chrome” to start the installation.<br>Edit by Transcript<br>Start a 1 minute demo<br>Start recording<br>Start a 1 minute demo<br>Start recording<br>Start a 1 minute demo<br>Start recording<br>Demo Mode<br>Start a 1 minute demo<br>Start recording<br>Demo Mode<br>Continue<br>1.2 Access. During the Subscription Term, Customer may access and use, and may allow Authorized Users to access and use the<br>Services for its business purposes in accordance with these Terms.<br>Continue<br>For education<br>Dismiss<br>Create a new Workspace instead<br>Teammates can automatically join as<br>Creator Lite roles<br>Invite and continue<br>Not now<br>3<br>Follow the steps to install the extension.<br>Auto CTA<br>Get started checklist<br>By signing up, you acknowledge that you have read and<br>1.3 Software. Loom may make Software available as part of the Services. Subject to these Terms, Loom grants to Customer and its<br>Authorized Users a limited non-exclusive, non-transferable, non-sublicensable license to download and use the Software to the<br>extent necessary to use the Services. Software may update automatically. To the extent a component of the Software contains any<br>open source software, the open source license for that software will govern with respect to that component.<br>For personal projects<br>Your teammates can join this Workspace without waiting for permission if they belong to<br>listenup.ai.<br>Free<br>Free<br>A<br>Inspiration to get you started<br>A<br>Inspiration to get you started<br>A<br>Inspiration to get you started<br>A<br>Inspiration to get you started<br>understood, and agree to Loom’s Terms and Privacy Policy.<br>Record over any window<br>Record over any window<br>Salesforce Integration<br>Backgrounds<br>Speaker notes<br>Not working? Download Mac app or Windows app<br>Create an account<br>Continue<br>Canvas<br>Record in HD (up to 4k)<br>Request Email to View<br>How to Record with Loom's Chrome Extension<br>Download Loom<br>How to Record with Loom's Chrome Extension<br>How to Record with Loom's Chrome Extension<br>0:00<br>How to Record with Loom's Chrome Extension<br>Continue<br>Join a Workspace instead<br>Blur tool<br>Backgrounds and frames<br>2 min<br>Record a video<br>2 min<br>2 min<br>2 min<br>Already have an account?<br>Sign in<br>1.4 Restrictions. Customer will not and will ensure Authorized Users do not: (a) reproduce, modify, adapt, or create derivative<br>works of the Services; (b) rent, lease, distribute, sell, transfer, or sublicense the Services to a third party except as permitted in<br>these Terms; (c) interfere with, disrupt, or circumvent any security measures or mechanisms designed to protect the Services; (d)<br>reverse engineer, disassemble, decompile, or seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or<br>non-public APIs of Services; (e) remove or obscure any proprietary or other notices contained in the Services; (f) harass, threaten, or<br>cause distress, unwanted attention, or discomfort to a person or entity; (g) impersonate or falsely state or misrepresent an affiliation<br>with anyone; (h) use the Services to transmit any viruses, worms, trojan horses, or other harmful or malicious code or programs; (i)<br>use the Services to build competitive products; or (j) misuse the Services in any way, including in violation of these Terms or<br>applicable law. Any use of data mining, robots, or similar data gathering and extraction tools or framing all or any portion of the<br>Services without Loom’s permission is strictly prohibited. Customer will prevent, terminate, and notify Loom of any unauthorized or<br>illegal use of or access to its or any Authorized User account or the Services.<br>Canvas<br>Variables (Beta)<br>Record a short video to share with<br>your teammates. Try introducing<br>yourself or replacing a meeting.<br>Highlight mouse clicks<br>Continue to workspace<br>Public Beta<br>a meeting <br>I’ve <br>sent looms externally three times this month instead of scheduling<br>and the first response is always, “This is great, why don’t more<br>Draw tool<br>Upgrade now<br>Next feature<br>people do this?”<br>Start Recording<br>Introducing Live Rewind<br>Colby Howard<br>Continue to workspace<br>Learn how to record<br>Now you can rewind your Loom in real<br>time to erase mistakes as you go, rather<br>than re-recording! Tap the rewind icon to<br>pause, backtrack, and then resume your<br>recording.<br>👈 Position your selfie bubble<br>🎬 Ready or not, let’s record<br>Founding Partner, Paragon Intel<br>You can move your bubble anywhere, anytime to clear the way<br>No pressure here. This is just for practice, with friendly tips.<br>Share your video<br>We also have an iOS and Android app.<br>Download here<br>Get a view<br>1.5 Corporate Domains. If a user creates a Workspace using an email address belonging to their employer or organization, that<br>account may be added to the organization's Workspace, in which case Loom will provide notice to the user or Administrator of the<br>account, so they can help facilitate the transfer of their account. The Administrator of the Workspace will have the ability to control<br>that account, which includes being able to access, modify, or remove information from the account, modify user roles, and delete<br>or restrict access to the account. Customers and Authorized Users agree to comply with their organization’s terms and policies<br>regarding use of the Service.<br>?<br>Invite a teammate<br>?<br>0:00<br>Close tutorial<br>Close tutorial<br>I Agree<br>Brought to you by<br>Listen<br>Up!<br>2. Customer Responsibilities<br>Duplicate more designs<br>When ever you’re ready,<br>2.1 Authorized Users. Customer is responsible for Authorized Users’ use of the Services and their compliance with these Terms.<br>Customer will ensure that all Authorized Users are over the age of 13 or the applicable age of digital consent, whichever is older.<br>Customer represents that it has obtained all consents necessary for Customer and its Authorized Users’ use of the Services,<br>including Customer’s ability to convert accounts previously registered by individuals using Customer’s business email domain into<br>Authorized User accounts.<br>Centralize<br>feedback.<br>2.2 Customer Data. Customer is responsible for ensuring all Customer Data and any other content or information provided to<br>Loom or uploaded, posted, recorded, or transmitted to the Services complies with these Terms. If any Customer Data violates these<br>terms, Loom may ask Customer to remove or edit the Customer Data so it is no longer in violation, or Loom may, but is not<br>obligated to, remove the Customer Data or take action as needed to resolve the issue.<br>Understand with<br>real AI<br>2.3 Third-Party Apps. Third-Party Apps are subject to their own terms and privacy policies. Customer is responsible for reviewing<br>those terms and policies before using Third-Party Apps. Loom is not responsible for Third-Party Apps and does not warrant or<br>support them. By enabling a Third-Party App that uses or accesses Customer Data, Customer authorizes the transfer of that data to<br>the Third-Party App and, if applicable, will ensure that there is a legally valid data transfer mechanism for the transfer or onward<br>transfer, in accordance with all applicable privacy and data protection laws.<br>Reduce your time to insight, so you can focus on cool visionary sh*t.<br>2.4 Prohibited Content. Customer will not and will ensure Authorized Users do not upload, post, record, or transmit any harmful,<br>offensive, unlawful, or otherwise objectionable content to Loom or the Services, including content that: (a) is threatening, abusive,<br>harassing, defamatory, vulgar, obscene, discriminatory, or hateful; (b) infringes any patent, trademark, trade secret, copyright or<br>other intellectual property right or violates the rights of others in any way; (c) contains pornography or sexually explicit material; (d)<br>is harmful to minors; or (e) promotes or provides instructional information about illegal activities or promotes physical harm or injury<br>to any group or individual.<br>Get started - it’s free<br>1/2,401 insights<br>Open<br>3. Data Protection<br>Wake up to an inbox <br>full of new feedback<br>Reports<br>Reports<br>Agency<br>Agency<br>Web version<br>3.1 Processing of Customer Data. Loom will only process and use Customer Data: (a) to provide, protect, and update the Services,<br>(b) to enforce these Terms and exercise its rights hereunder, (c) as required by law, and (d) as otherwise instructed by Customer.<br>Loom may collect and use Customer Data on an aggregated and/or anonymized basis for Loom’s internal business purposes;<br>provided that Loom will not not use or share this data in a way that identifies any individual or Customer as the source of the data.<br>The second I open 4-5 tabs in Figmoon, my computer is getting very very slow... <br><br>I check my RAM, and it’s taking 14 GO!<br>It's very important for me to show people that we are working on their feedback, kinda integrate them in the process by making <br>It's very important for me to show people that we are working on their feedback, kinda integrate them in the process by making <br>Annette<br>October 30, 2021<br>Annette<br>October 30, 2021<br>Josh<br>October 30, 2021<br>Mobile version<br>3.2 Data Processing Addendum. Loom will process Personal Data in accordance with its Data Processing Addendum, which is<br>incorporated into these Terms.<br>Mobile version<br>Sharing<br>The mobile application is pretty limited but I expect that - I just want to quickly check progress over our projects. <br><br>The problem is that it takes really ages to load...<br>Web version<br>Prototyping<br>3.3 Security. Loom will maintain an industry-standard information security program that consists of technical and organizational<br>safeguards designed to protect Customer Data, including Loom’s Security Measures. Notwithstanding the foregoing, Customer is<br>responsible for maintaining the security and confidentiality of Administrator and Authorized User accounts, including account<br>credentials such as usernames and passwords.<br>The mobile application is pretty limited but I expect that - I just want to quickly check progress over our projects. <br><br>The problem is that it takes really ages to load...<br>Want more value? Follow the team on LinkedIn<br>Users are complaining about the load speed when multiple files are open<br>I don’t understand why I can’t put my auto-layout frame as fixed in the prototype, it’s frustrating.<br>But today, it’s not seamless, I need to open a new tab, and wait for the Figmoon file to load. It would be a game changer just to be able to use a real embed version of our Figmoon file in Notion.<br>Follow on LinkedIn<br>Marie<br>December 3, 2023<br>+909<br>January 3, 2022<br>Emillie<br>December 4, 2021<br>Annette<br>December 1, 2021<br>3.4 Subcontractors. Loom may hire subcontractors to assist in providing the Services, provided that: (a) subcontractors who<br>receive Customer Data will be subject to confidentiality obligations no less protective than those in these Terms; (b) Loom will<br>remain responsible for its obligations under these Terms and for subcontractors’ use of Customer Data; and (c) Loom’s <br>Marie<br>December 3, 2023<br>Data<br>Processing Addendum<br> will govern any subprocessing of personal data.<br>4. Payment<br>4.1 Fees. Customer agrees to pay the Fees in accordance with the payment terms set forth on the Order. Customer is responsible<br>for paying applicable Taxes.<br>Prototyping<br>I don’t understand why I can’t put my auto-layout frame as fixed in the prototype, it’s frustrating.<br>4.2 Renewals. Unless otherwise stated on an Order, each Subscription Term will automatically renew, unless Customer cancels<br>their subscription at least 60 days prior to renewal. Customer authorizes Loom to charge Customer’s credit card on file or invoice<br>Customer for each renewal until Customer cancels their subscription.<br>Emillie<br>December 4, 2021<br>4.3 Downgrades. If Customer fails to pay Fees when they are due, Loom may downgrade Customer to a free plan upon reasonable<br>notice. If Customer is downgraded, Customer will lose access to certain features or functionality, but these Terms will continue to<br>apply.<br>4.4 Price Changes. If Loom increases its pricing, Loom will provide at least 30 days’ prior notice, and the new pricing will go into<br>effect on renewal. If Customer does not terminate its subscription before renewal, Customer authorizes Loom to collect payment<br>for the increased pricing.<br>5. Confidentiality<br>Reports<br>Agency<br>5.1 Use. If the parties disclose Confidential Information to each other, the recipient will only use the disclosing party's Confidential<br>Information to exercise its rights and fulfill its obligations under these Terms. The recipient will use at least reasonable care to<br>protect Confidential Information.<br>It's very important for me to show people that we are working on their feedback, kinda integrate them in the process by making <br>5.2 Nondisclosure. The recipient will not disclose Confidential Information to anyone except to its affiliates, employees, agents, or<br>contractors who need to know it and who are bound by confidentiality obligations at least as protective of Confidential Information<br>as those described in this section. The recipient will be responsible for those parties’ breach of this section. A breach of this section<br>may cause irreparable harm and entitle the disclosing party to injunctive relief.<br>Annette<br>October 30, 2021<br>5.3 Required Disclosure. The recipient may disclose Confidential Information to the extent required by law, provided that the<br>recipient uses reasonable efforts to notify the disclosing party in advance and gives them an opportunity to contest the disclosure<br>(except as described in Section 8). Confidential Information disclosed pursuant to this section will otherwise still be subject to the<br>confidentiality obligations described above.<br>6. Intellectual Property Rights<br>6.1 Ownership. Except as expressly stated, these Terms do not grant any rights, implied or otherwise, to any intellectual property.<br>Customer owns and will continue to own all intellectual property rights in Customer Data, and Loom owns and will continue to own<br>all intellectual property rights in the Services.<br>6.2 License. Customer grants Loom a worldwide non-exclusive license to access, use, process, copy, modify, distribute, perform,<br>export, and display Customer Data solely to provide the Services or as otherwise described in these Terms. Customer represents<br>and warrants that it has secured all necessary licenses to provide the foregoing license.<br>6.3 Feedback. If Customer or Authorized Users provide Feedback to Loom, Loom may use it without restriction or obligation.<br>7. Term & Termination<br>7.1 Term. These Terms will continue in effect until terminated as described below.<br>7.2 Termination for Convenience. Customer may terminate these Terms at any time by deleting Customer’s account, including all<br>associated Administrator and Authorized User accounts.<br>7.3 Termination for Breach. Either party may terminate these Terms for material breach if the other party fails to cure the breach<br>within 30 days’ notice.<br>7.4 Effect of Termination. Upon termination, Loom may delete or anonymize all Customer Data within a commercially reasonable<br>period of time, and each party will return or delete any other Confidential Information in its possession. Loom will only provide a<br>prorated refund of prepaid fees for the remainder of the Subscription Term if Customer terminates these Terms for Loom’s material<br>breach in accordance with Section 7.3.<br>7.5 Suspension. Loom may suspend Customer’s access to the Services: (a) to the extent required by law, (b) to prevent injury,<br>death, or a credible risk of harm to Loom, the Services, or its users, or (c) for repeated violations of our terms and policies, including<br>our Copyright Policy. If practicable, Loom will use reasonable efforts to contact Customer and give Customer the opportunity to<br>resolve the issue prior to suspension.<br>7.6 Survival. Terms that are intended by their nature to survive termination will survive, including confidentiality obligations,<br>limitations of liability, and disclaimers.<br>8. Legal Process<br>If Loom receives a request from law enforcement or another third party to provide data or information about Customer or its<br>Authorized Users, Loom will only respond to valid Legal Process to the extent required by law. Loom will notify Customer of the<br>request unless legally prohibited or notification would threaten the safety of an individual.<br>9. Warranty and Disclaimer<br>9.1 Limited Warranty. The Services will perform materially in accordance with Loom’s Documentation. If Customer believes that<br>this warranty has been breached, Customer must notify Loom no later than 10 days following the date of the alleged breach.<br>Customer’s sole and exclusive remedies for breach of this warranty are those described in Sections 7.<br>9.2 Disclaimer. EXCEPT AS STATED IN THIS SECTION, THE SERVICES, DOCUMENTATION AND SOFTWARE ARE PROVIDED<br>ON AN “AS IS” BASIS WITHOUT WARRANTY. LOOM MAKES NO GUARANTEES AS TO UPTIME OR AVAILABILITY OF THE<br>SERVICE. TO THE EXTENT PERMITTED BY LAW, LOOM EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER<br>EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR<br>PURPOSE, AND NON-INFRINGEMENT. LOOM IS NOT RESPONSIBLE FOR THE CONTENT, INFORMATION, OR MATERIALS<br>POSTED BY THIRD PARTIES TO THE SERVICES OR ANY DAMAGE RESULTING FROM LIMITATIONS, DELAYS, AND OTHER<br>PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, INCLUDING INTERNET<br>CONGESTION, VIRUS ATTACKS, AND DENIAL OF SERVICE ATTACKS.<br>9.3 Beta Services. Customer may choose to use Beta Services in its sole discretion. Notwithstanding anything to the contrary, Beta<br>Services: (a) may not be supported and may be changed or discontinued at any time; (b) may not be as reliable or available as the<br>Services; (c) have not been subjected to the same security or compliance reviews as the Services; (d) are Loom’s Confidential<br>Information; and (e) ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY, INDEMNITY, OR SUPPORT AND LOOM’S LIABILITY<br>FOR BETA SERVICES WILL NOT EXCEED FIFTY DOLLARS.<br>10. Indemnification<br>10.1 Indemnification by Loom. Loom will defend Customer from and against any third-party claim, action, demand, or proceeding<br>alleging that Customer’s use of the Services as permitted under these Terms infringes or misappropriates a third party’s intellectual<br>property rights, and will indemnify and hold Customer harmless for reasonable attorney’s fees incurred as well as damages and<br>other costs finally awarded against Customer or agreed in settlement by Loom resulting from the claim; provided, however, that<br>Loom will have no liability under this section if a claim arises from (a) Customer Data or any third-party product or service; (b) any<br>modification, combination, or development of the Services that is not performed by or on behalf of Loom; (c) Customer’s breach of<br>these Terms; or (d) Beta Services or other services offered for free or evaluation use.<br>10.2 Indemnification by Customer. Customer will defend Loom from and against any third-party claim, action, demand, or<br>proceeding resulting from Customer Data or a violation of these Terms by Customer or its Authorized Users, and will indemnify and<br>hold Loom harmless for reasonable attorney’s fees incurred as well as damages and other costs finally awarded against Loom or<br>agreed in settlement by Customer resulting from the claim.<br>10.3 Possible Infringement. If the Services infringe or are alleged to infringe a third party's intellectual property rights, Loom may:<br>(a) obtain the right for Customer, at Loom’s expense, to continue using the Services; (b) provide, at no additional charge, a non-<br>infringing functionally equivalent replacement; or (c) modify the Services so that they no longer infringe. If Loom does not believe<br>the options above are commercially reasonable, Loom may terminate Customer's use of the affected Services and provide<br>Customer a prorated refund of prepaid fees for the remainder of the Subscription Term. Loom will have no liability under this<br>section if Customer continues the allegedly infringing activity after being notified and provided with a non-infringing functionally<br>equivalent replacement.<br>10.4 Procedures. The party seeking indemnification will promptly notify the other party of the claim and cooperate with the other<br>party in defending the claim. The indemnifying party will have full control and authority over the defense, except that: (a) any<br>settlement that does not include a complete release of the indemnified party from all liability or that imposes any admission,<br>obligation, or restriction on the indemnified party requires prior written consent, not to be unreasonably withheld or delayed and (b)<br>the indemnified party may join in the defense with its own counsel at its own expense. The indemnities above are Customer’s only<br>remedy for infringement of third-party intellectual property rights.<br>11. Limitation of Liability<br>11.1 Indirect Damages. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR<br>BREACH OF SECTIONS 1.4 OR 2.4, NEITHER PARTY WILL HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE<br>TERMS, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, FOR ANY LOSS OF USE, LOST<br>PROFITS, INTERRUPTION, OR LOSS OF BUSINESS OR DATA OR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, RELIANCE<br>OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED AND WHETHER OR NOT THE PARTY HAS BEEN<br>ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.<br>11.2 Total Liability. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR<br>BREACH OF SECTIONS 1.4 OR 2.4, EACH PARTY'S ENTIRE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS,<br>WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WILL NOT EXCEED IN AGGREGATE OF<br>THE GREATER OF FIFTY DOLLARS OR THE AMOUNT PAID BY CUSTOMER TO LOOM IN THE 12 MONTHS PRECEDING THE<br>LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING DISCLAIMER WILL NOT LIMIT CUSTOMER’S PAYMENT<br>OBLIGATIONS ABOVE.<br>THIS SECTION WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.<br>12. Disputes; Class-Action Waiver<br>12.1. Jurisdiction and Venue. Subject to the dispute resolution provisions below, all claims and disputes relating to these Terms or<br>the Services may only be brought in the federal or state courts of San Francisco County, California. Both Customer and Loom<br>consent to venue and personal jurisdiction there. Notwithstanding anything to the contrary, if Customer represents an entity or<br>institution subject to state law mandating different dispute resolution terms or governing law, Loom agrees to such state law<br>requirements.<br>12.2 Informal Resolution. Before filing a claim, Loom must first be contacted through the notice procedures below. If a dispute is<br>not resolved within 30 days of notice, a formal proceeding may be brought in accordance with this section.<br>12.3 Mandatory Arbitration. Any claims or disputes relating to these Terms or the Services must be resolved through final and<br>binding arbitration, except as set forth below. The American Arbitration Association (AAA) will administer the arbitration under its<br>Commercial Arbitration Rules. The arbitration will be in English and held in San Francisco, California.<br>12.4 Exceptions. A lawsuit may be filed in the federal or state courts of San Francisco County, California solely for injunctive relief<br>to stop unauthorized use or abuse of the Services or infringement of intellectual property rights without first engaging in the<br>informal dispute resolution process described above.<br>12.5 NO CLASS ACTIONS. Disputes with Loom may only be resolved on an individual basis and neither Customer nor any user will<br>bring a claim in a class, consolidated, or representative action. The parties expressly waive any class arbitrations, class actions,<br>private attorney general actions, and consolidation with other arbitrations.<br>12.6. Opt-Out. To opt out of these arbitration provisions (including the waiver of class and representative claims), Loom must be<br>notified by email at arbitration-opt-out@loom.com no later than 30 days after account registration, unless a longer period is<br>required by applicable law.<br>13. Miscellaneous<br>13.1 Entire Agreement. These Terms supersede any prior agreements or understandings between the parties and constitutes the<br>entire agreement between the parties related to access and use of the Services. The terms of the Order will control over these<br>Terms to the extent there is a conflict. Any amendments must be in writing and signed by the parties. Notwithstanding anything to<br>the contrary, no other terms or conditions in any Customer documentation or online vendor portals will apply to Loom’s provision of<br>the Services to Customer, unless expressly agreed to in writing by an authorized Loom representative.<br>13.2 Modifications. Loom may update these Terms by posting the updates to the Loom website. If an update materially impacts<br>Customer’s or its Authorized Users’ rights or obligations, Loom will provide at least 30 days’ notice before the updated Terms go<br>into effect. Any other revisions will become effective on the date the updated Terms are posted by Loom. Continued use of or<br>access to the Services after the updated Terms go into effect will constitute acceptance of those Terms.<br>13.3 Publicity. Upon prior written approval from Customer, Loom may include Customer’s name and logo on its website or in other<br>marketing materials or channels solely to reference Customer as Loom customer, and subject to any trademark usage guidelines<br>provided to Loom. Customer may revoke its approval at any time.<br>13.4 Waiver and Severance. A waiver of any default is not a waiver of any subsequent default. Unenforceable provisions will be<br>modified to reflect the parties' intention, but only to the extent necessary to make them enforceable, and the remaining provisions<br>will remain in full effect.<br>13.5 Notices. Notices must be sent via first class post, airmail, or overnight courier and are deemed given when received. Notices<br>to Customer may also be sent to the applicable Administrator account email address and are deemed given when sent. Notices to<br>Loom must be sent to 85 2nd Street, 1st Floor, San Francisco, 94105, attn: Legal, with a copy to contractnotices@loom.com.<br>13.6 Assignment. These Terms may not be assigned without the prior written consent of the other party, except Loom may assign<br>these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of<br>its assets. Any other attempt to transfer or assign is void.<br>13.7 Governing Law. These terms will be governed by the laws of the state of California without regard to its conflict of laws<br>principles.<br>13.8 Force Majeure. Except for payment obligations, no party will be liable for inadequate performance to the extent caused by a<br>condition that was beyond the party's reasonable control (such as, natural disaster, terrorism, governmental action, or Internet<br>disturbance).<br>13.9 Relationship of the Parties. The parties are independent contractors. These Terms do not create a partnership, joint venture,<br>agency, fiduciary, or employment relationship between the parties.<br>13.10 Export Controls. Customer agrees to comply with all relevant U.S. and foreign export and import laws in using the Services.<br>Customer represents and warrants that neither it nor its Authorized Users are listed on any U.S. government list of prohibited or<br>sanctioned parties or located in or a national of a country that is subject to U.S. government embargo.<br>13.11 U.S. Government Restricted Rights. The Services are “commercial items,” “commercial computer software” and “commercial<br>computer software documentation,” pursuant to DFAR section 227.7202 and FAR section 12.212, as applicable. All the Services are<br>and were developed solely at private expense. To the extent permitted in these Terms, any use, modification, reproduction, release,<br>performance, display, or disclosure of the Services by the U.S. Government will be governed solely by these Terms.<br>13.12 Third-Party Beneficiaries. There are no third-party beneficiaries to these Terms.<br>14. Definitions<br>“Administrator” means an Authorized User designated by Customer to manage and control Customer’s and Authorized Users’<br>accounts.<br>“Authorized User(s)” means Customer’s employees, agents, or other third parties authorized by Customer to access or use the<br>Services.<br>“Beta Service” means early access trials or releases of new features or services identified as “alpha,” “beta,” “preview,” “early<br>access,” “evaluation,” or other words or phrases with similar meanings.<br>“Confidential Information” means information exchanged by the parties that would reasonably be understood to be confidential<br>given the nature of the information and manner of disclosure, including business, product, technology, and marketing information,<br>Orders, discounts, non-public payment terms, audit reports, and Customer Data. Confidential Information does not include<br>information that (a) is or becomes publicly known through lawful means; (b) was known to the recipient prior to disclosure without<br>confidentiality obligations; (c) is received from a third party without breach of confidentiality obligations; or (d) was independently<br>developed by the recipient without use of or access to any Confidential Information.<br>“Customer” means the individual or organization agreeing to these Terms, as described in Section 1.1.<br>“Customer Data” means all video, audio, or transcription data, images, comments, emoji reactions, user support communications,<br>or other content or information submitted or uploaded to the Services by or collected, stored, or processed by Loom on behalf of<br>Customer or its Authorized Users.<br>“Documentation” means any documentation or materials provided to Customer as part of the Services.<br>“Feedback” means any feedback or suggestions about the Services.<br>“Fees” means the fees for the Services displayed on the Order, plus any applicable Taxes.<br>“Legal Process” means an information disclosure or access request made under law, governmental regulation, court order,<br>subpoena, warrant, governmental regulatory or agency request, or other legal authority, legal procedure, or similar valid process.<br>“Order” means the order form agreed to by the parties or the applicable Loom check-out webpage to purchase the Services.<br>“Personal Data” means personal data or personal information (each as defined in the Data Processing Addendum) contained<br>within Customer Data.<br>“Security Measures” means the technical and organizational safeguards described here.<br>“Services” means Loom’s video messaging services and website, including the Software, Documentation, tools, and services<br>ordered by or provided to Customer in connection with the Services.<br>“Software” means Loom’s client software provided as part of the Services, such as mobile or desktop applications or browser<br>extensions.<br>“Subscription Term” means the applicable initial or renewal term for Customer’s provision of the Services identified in an Order.<br>“Taxes” means all government-imposed taxes, levies, or duties, including value-added, sales, use, or withholding taxes, except for<br>taxes based on Loom’s net income.<br>“Third-Party Apps” means any third-party applications, integrations, websites, products, or services that are linked in or that<br>interact or interoperate with the Services, including any applications built by third parties using Loom’s SDKs or other developer<br>tools.<br>“Workspace” means the workspace in a Loom account as described on Loom’s website.<br>Previous Versions<br>The previous version of these Terms is available here.<br>Questions about these Terms?<br>Please send us an email at legal@loom.com.</span>

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